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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Hall

December 5, 2025

5  out of  5
rating by Chris Hall
"The whole team at the office are exceptionally professional and have a positive attitude"
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Josette Myers

December 4, 2025

5  out of  5
rating by Josette Myers
"I am a very proud customer of Agent Tim Roberts of State Farm has helped with Homeowners Insurance, Vehicle Insurance, Life insurance with a reasonable price that put a smile on my face. Thank you so very much Jordon for making this happen! Sincerely, Josette Myers"
We responded:
"Thank you, Josette, for sharing your positive experience with us. It's wonderful to hear that our team has been able to assist you with your insurance needs and bring a smile to your face. Your satisfaction is our priority, and your feedback is greatly appreciated. Looking forward to continuing to serve you in the future."
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Shannon White

December 1, 2025

5  out of  5
rating by Shannon White
"Mr. Tim and his staff are very great to work with from quotes, claims, questions and customer service. I've been a client of Mr. Tim for over 25 years and never had an issue."
We responded:
"Thank you, Shannon, for sharing your experience with us. It's wonderful to hear that you've had such a positive relationship with the team over the years. Your trust and satisfaction mean a lot, and we're grateful for your continued support. If there's ever anything more we can do for you, please let us know."
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Debi Swoards

November 28, 2025

5  out of  5
rating by Debi Swoards
"The staff is very knowledgeable and kind."
We responded:
"Thank you, Debi, for sharing your positive experience with us. We're delighted to hear that our staff's knowledge and kindness made a difference for you. Your feedback is greatly appreciated and encourages us to continue providing excellent service."
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Joseph Quan

November 25, 2025

5  out of  5
rating by Joseph Quan
"As a new business owner, logistics like insurance is quite daunting. Ms. Pugh was very helpful asking me the right questions, answering all of mine, and helping me get the right policy."
We responded:
"Thank you for sharing your experience, Joseph. It's wonderful to hear that Pugh was able to assist you effectively with your insurance needs. We're glad she could make the process smoother for you as a new business owner. Your feedback is greatly appreciated, and we're here to help whenever you need us."
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jon rogers

November 25, 2025

5  out of  5
rating by jon rogers
"Always been very helpful"
We responded:
"Thank you, Jon, for sharing your positive experience. It's great to hear that our team has been helpful to you. Your feedback is truly appreciated and motivates us to continue providing excellent service."
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Lillian Sanders

November 25, 2025

5  out of  5
rating by Lillian Sanders
"Mrs. Darla Howell has been extremely helpful in assisting me with issues as it relates the business of State Farm. She is awesome! State Farm is fortunate to have a person who is friendly and qualified to carry out customers' concerns."
We responded:
"Thank you for sharing your positive experience with Darla. It's wonderful to hear how helpful she has been in addressing your concerns. We are indeed fortunate to have such a dedicated and friendly team member. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Roswell Richardson

November 21, 2025

5  out of  5
rating by Roswell Richardson
"The Tim Roberts Agency is a wonderful agency. My agent, Jordan Roberts, has been a pleasure to work with. The entire agency is a great place with many friendly, smiling faces. If you're in the market for insurance definitely give this agency a call. You will not be disappointed with the service level or the pricing."
We responded:
"Thank you for taking the time to share your experience with our agency and for recommending our services to others, Roswell! It is a wonderful compliment to our team. Jordan stives to go the extra mile and we truly appreciate your feedback! It is always our pleasure to be able to provide you with the customer care that you deserve and we look forward to assisting you with any of your future insurance needs!"
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Charla Surles

November 19, 2025

5  out of  5
rating by Charla Surles
"I have been with Tim Roberts State Farm since I was 16 years old and I am now 40. The staff at Mr. Robert’s Company are exceptionally nice and helpful with any thing you need. Tim Roberts State Farm team are more like family than just an insurance company. I would recommend Tim Roberts State Farm to anyone and everyone I know."
We responded:
"Thank you, Charla, for sharing your experience with us. It's wonderful to hear that you feel like part of the family and that our team has been able to assist you over the years. Your recommendation means a lot to us, and we are grateful for your continued trust and support."
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Pam Price

November 17, 2025

5  out of  5
rating by Pam Price
"State Farm took very good care of my claim and everything was easy. They were always there to answer my questions."
We responded:
"Thank you, Pam, for sharing your experience. It's wonderful to hear that your claim process went smoothly and that our team was able to assist you with your questions. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Thomas Kennedy

November 14, 2025

5  out of  5
rating by Thomas Kennedy
"I highly recommend Jordan Roberts and the Tim Roberts agency. They go above and beyond whenever I need anything. I have used Tim Roberts agency for over 20 years and they have always been professional, friendly and very helpful."
We responded:
"Thank you, Thomas, for your kind words and for being a loyal customer for over 20 years. It's wonderful to hear that Jordan Roberts and the team have consistently provided you with professional and friendly service. Your recommendation means a lot to us, and we're grateful for your trust in our agency."
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Ike Alexander

November 14, 2025

5  out of  5
rating by Ike Alexander
"Jordan was great to work with on helping one of our customers and her policyholders get qualified for a discount on her insurance premiums for a class 3 impact resistant shingles discount! Great agency! We would love to work with them again on future homeowners claims! She made the process quick and seamless for us!"
We responded:
"Thank you, Ike, for sharing your positive experience with Jordan. It's wonderful to hear that she was able to assist effectively with the discount for impact-resistant shingles. We're glad the process was smooth and efficient for you. We look forward to the opportunity to work together on future homeowners claims. Your feedback is greatly appreciated!"
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Jesse Rutledge

November 11, 2025

5  out of  5
rating by Jesse Rutledge
"Jordan and Darla are always wonderful to work with! They make everything I've needed as easy as possible and always have an amazing attitude while doing it. I would recommend Tim Roberts State Farm to anyone looking for a new insurer!"
We responded:
"Thank you, Jesse, for sharing your positive experience with us! It's fantastic to hear that Jordan and Darla have been able to assist you with such ease and positivity. Your recommendation means a lot, and we're delighted to have you as part of our community. If there's anything else you need, feel free to reach out."
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Rahmat Adedo

November 11, 2025

4  out of  5
rating by Rahmat Adedo
"I had a wonderful experience and felt like I got value for my money. For someone who has no idea about insurance. The agent took his time explaining to me and advising on what is best for me. A sense of professionalism and knowledge was displayed."
We responded:
"Thank you, Rahmat, for sharing your experience with us. It's great to hear that you felt valued and well-informed during your visit. Our team strives to provide professional and knowledgeable service, and we're glad to know we met your expectations. Your feedback is important, and we appreciate you taking the time to let us know how we're doing."
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Madeline Eggart

November 11, 2025

5  out of  5
rating by Madeline Eggart
"My husband and I (along with his whole family) have had such an amazing experience working with our agent Jordan. He is always quick to address any concerns that we might have efficiently while also going above and beyond helping us understand exactly what we’re signing up for!"
We responded:
"Thank you, Madeline, for sharing your experience with our agency. It's wonderful to hear that Jordan has been able to assist you and your family so effectively. We strive to ensure our clients fully understand their options and feel supported. Your feedback is greatly appreciated, and we're glad to know you're satisfied with our service."
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Ka’Mya Lanier

October 31, 2025

5  out of  5
rating by Ka’Mya Lanier
"My State Farm agent, Jordan, is always friendly, knowledgeable, and quick to respond whether I call or text. My experience has been great with State Farm."
We responded:
"Thank you, Ka’Mya, for sharing your positive experience with us. It's wonderful to hear that Jordan has been friendly, knowledgeable, and responsive to your needs. We're delighted that you've had a great experience with our agency. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Henny

October 31, 2025

5  out of  5
rating by Henny
"I had an amazing experience working with Jordan , he was an absolute pleasure and a great deal of help in finding the best insurance policy’s for us! Definitely recommend and I hope to work with Jordan again soon! Thank you State Farm and a big thank you to Jordan!"
We responded:
"Thank you so much for sharing your experience, Henny. It's wonderful to hear that Jordan was able to assist you in finding the best insurance policies. Your recommendation means a lot, and we're glad to know that you had such a positive experience. We look forward to the opportunity to work with you again in the future!"
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Sydney Denise

August 26, 2025

5  out of  5
rating by Sydney Denise
"I was recommended state farm by my grandfather. I was greeted with kindness by Mr. Jordan. He helped price out a quote for me for auto insurance and helped me out by getting renters as well! Super professional, helpful and over all a lovely experience!"
We responded:
"Thank you, Sydney, for sharing your experience with us. It's wonderful to hear that Mr. Jordan provided you with such professional and helpful service. We're delighted that you had a lovely experience and that we could assist you with both auto and renters insurance. Your feedback is greatly appreciated, and we're glad to have been recommended by your grandfather. If you have any more questions or need further assistance, feel free to reach out."
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Joseph Gold

August 26, 2025

5  out of  5
rating by Joseph Gold
"I spoke with Jordan about swapping insurance and managing my coverage. He was extremely helpful walking me through every change made to my policy and helped me keep my premium to a manageable amount!"
We responded:
"Thank you, Joseph, for sharing your experience with us. It's wonderful to hear that Jordan was able to assist you effectively with your insurance needs and help manage your premium. We appreciate your feedback and are glad to know you had a positive experience. Your satisfaction is important to us, and we look forward to continuing to serve you."
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Sandra Husband

August 22, 2025

5  out of  5
rating by Sandra Husband
"Jordan Roberts is my agent and he is the best State Farm agent or best insurance agent bar none that I have ever encountered. He is so responsive and actually works way too hard. We moved from California to Alabama this past year and were considering changing insurance companies after being with State Farm for 40+ years and Jordan’s customer service and expertise truly changed our minds. My whole family uses him now and when my father-in-law moved here this past month, Jordan worked with us to get a homeowner’s and car insurance package for him while he was at the hospital for the birth of his child. He is one of a kind! He feels like part of the family. He prayed for our granddaughter who underwent brain surgery and asked about her every time I spoke with him! He’s been a blessing to us! Whatever you do, don’t ever get rid of Jordan!"
We responded:
"Thank you so much for sharing your experience with Jordan. It's wonderful to hear how his dedication and personal touch have made such a positive impact on your family. We truly appreciate your loyalty to State Farm and are delighted that Jordan has been able to support you through significant moments, from your move to Alabama to your granddaughter's surgery. Your kind words about his service and care mean a lot to us. We are grateful to have him as part of our team and are thrilled that he has become such an integral part of your family's journey. Thank you for your feedback and for choosing us for your insurance needs."
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Audrey Quinn

August 22, 2025

5  out of  5
rating by Audrey Quinn
"My insurance representative is Jordan Roberts. He is a remarkable. His customer service is wonderful because he makes you feel like family. He really cares for his clients."
We responded:
"Audrey, thank you for your kind words! We're thrilled to hear that Jordan has provided remarkable customer service and made you feel like family. Caring for our customers is a top priority, and we appreciate your trust in Jordan. We're always here for you!"
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Bradley Ruff

August 22, 2025

5  out of  5
rating by Bradley Ruff
"Choosing Jordan and State Farm has been a great decision, saving us over $200 a month on insurance. He’s a great guy who is genuinely concerned about meeting the needs of his clients."
We responded:
"Thank you, Bradley, for sharing your experience with us. It's wonderful to hear that Jordan has been able to help you save significantly on your insurance. We take pride in ensuring our clients' needs are met, and it's great to know that Jordan's dedication has made a positive impact for you. Your feedback is greatly appreciated."
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Kiera Gilbertson

August 20, 2025

5  out of  5
rating by Kiera Gilbertson
"We love working with Jordan! He’s amazing and always available whenever we need him!"
We responded:
"Thank you, Kiera, for sharing your positive experience with us. It's wonderful to hear that Jordan has been able to assist you so effectively. We appreciate your feedback and look forward to continuing to support your health insurance needs."
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seymone anderson

August 19, 2025

5  out of  5
rating by seymone anderson
"I had such a great experience getting renters insurance with Tim Roberts State Farm! Jordan made the process unbelievably quick and easy —the whole thing was handled in just a 5-minute phone call. He was professional, efficient, and explained everything clearly. I really appreciate how smooth and stress-free he made it. Highly recommend Tim Roberts State Farm and ask for Jordan!"
We responded:
"Thank you, Seymone, for sharing your experience with us! It's wonderful to hear that Jordan was able to make the process of getting renters insurance quick and easy for you. We strive to provide professional and efficient service, and it's great to know that Jordan delivered on that promise. Your recommendation means a lot to us, and we're glad to have made the process smooth and stress-free for you."
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Jamee Turner

August 16, 2025

5  out of  5
rating by Jamee Turner
"My State Farm agent, Jordan, is always friendly, knowledgeable, and quick to respond whether I call or text. He goes above and beyond by introducing me to products I didn’t even know were available, making insurance simple and stress-free. Even though we’ve never met in person, his southern accent and approachable style make every interaction feel comfortable and reassuring. If you’re ever in the market for any type of insurance please reach out to Jordan at the Tim Robert’s location you’ll be in great hands!"
We responded:
"Thank you so much for sharing your positive experience with Jordan. It's wonderful to hear that he has made your insurance journey simple and stress-free. We’re delighted that his friendly and knowledgeable approach has been reassuring for you. Your recommendation means a lot to us, and we're grateful for your trust in our agency."